Privacy policy

This Privacy Policy explains how S & A Painting and Decorating ("we", "us" or "our") collects, uses and protects your personal data when you visit our website sadecorating.co.uk, contact us or use our services.

We are committed to protecting your privacy and handling your data in a transparent and secure way.

1. Who we are

The data controller responsible for your personal data is:

S&A PAINTING AND DECORATING LTD
10 Lomax Gardens, Wootton, Bedford, MK43 9RL, United Kingdom
Email: contact@sadecorating.co.uk
Phone: 07960 872627

2. What data we collect

We may collect and process the following categories of personal data:

Contact details – name, email address, phone number, postal address.
Project information – property address, type of property, details about the areas to be decorated, photos you choose to share with us and any other information you provide in your enquiry.
Communication data – emails, messages, notes of phone conversations and feedback.
Website usage data – IP address, browser type, device information, pages viewed, approximate location and similar technical data collected via cookies and analytics tools (see our Cookie Policy).
Billing data – where applicable, details necessary for invoicing, such as company name, billing address and VAT number.

3. How we collect your data

We collect personal data in several ways, including when you:

fill in a contact or quote form on our Site;
contact us by email, phone, messaging apps or social media;
sign up to receive our newsletter or marketing communications;
enter into a Contract with us for painting and decorating services;
browse our Site (via cookies and similar technologies).

4. Legal bases for processing

We process your personal data on one or more of the following legal bases:

Contract – to take steps at your request before entering into a Contract and to perform a Contract with you (for example, to provide quotations, schedule and carry out work, issue invoices).
Legitimate interests – to operate and improve our business and services, to respond to enquiries, manage our relationship with you, prevent misuse of our Site and maintain security.
Consent – where you have explicitly agreed (for example, to receive marketing emails). You can withdraw your consent at any time.
Legal obligations – to comply with accounting, tax and other legal requirements.

5. How we use your data

We may use your personal data for the following purposes:

to respond to your enquiries and provide quotations;
to schedule and carry out painting and decorating work at your property;
to manage our relationship with you, including sending updates about your project;
to issue invoices and process payments;
to send you marketing communications where you have consented (you can unsubscribe at any time);
to improve our Site, services and customer experience;
to comply with our legal and regulatory obligations;
to protect our rights, property, staff and customers.

6. Who we share your data with

We do not sell your personal data. We may share your data with trusted third parties where necessary, for example:

IT and hosting providers who help us run our Site and email systems;
accountants or other professional advisers, for legal and accounting purposes;
subcontractors or tradespeople who assist us in delivering services, where strictly necessary and under confidentiality obligations;
payment and banking providers, for processing payments;
public authorities or regulators, where required by law.

Where we use third-party service providers, we ensure that appropriate data protection and security measures are in place.

7. International transfers

Our primary systems are hosted in the UK or EEA. If we ever transfer your data outside the UK/EEA, we will take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, in accordance with data protection law.

8. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.

In general:

Enquiry and project-related data may be kept for up to 6 years after completion of the work, to help us respond to any questions, repeat work or legal obligations.
Accounting and invoicing records are kept for the period required by law (typically 6 years).
Marketing data is retained until you unsubscribe or we have no further reason to contact you.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

10. Your rights

Under data protection law, you have certain rights in relation to your personal data, including:

Right of access – to obtain a copy of the personal data we hold about you.
Right to rectification – to have inaccurate or incomplete data corrected.
Right to erasure – in certain circumstances, to have your data deleted ("right to be forgotten").
Right to restriction of processing – in certain circumstances, to restrict how we use your data.
Right to data portability – in some cases, to receive your data in a structured, commonly used format and have it transmitted to another controller.
Right to object – to object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent – where processing is based on consent, you can withdraw this at any time.

To exercise any of these rights, please contact us at contact@sadecorating.co.uk. We may need to verify your identity before responding to your request.

11. Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioner’s Office (ICO). Details on how to contact the ICO are available on their official website.

12. Links to other websites

Our Site may contain links to third-party websites (for example, social media or review platforms). We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external websites you visit.

13. Changes to this privacy policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this Policy periodically.

Last updated: December 2025